Boat Escape!
Support
We usually answer within a day or two.
The quickest way to reach us:
- In the game, open Settings → Help & Support and write to us. Our reply appears right there, and a red dot on Settings tells you when it arrives.
- Or email hello@axinodeapps.com. Please include your iPhone or iPad model and the level you are on.
Common questions
How do I play?
Each boat has an arrow showing the way it sails. Tap a boat to send it off. If another boat is in the way, it bumps and you lose a heart. Clear every boat to finish the level.
I'm stuck on a level
Tap the light bulb for a hint: it rings a boat that can go now. Each level has one free hint; after that a hint costs coins. If you run out of hearts, you can continue with extra hearts or simply try again.
What do the drawbridges, ropes and keys do?
A drawbridge opens and closes on a timer: go when its light is green. A tied boat's rope comes off once the number of boats shown on it have left. Each key opens its own gate: pick up the key first.
I bought coins but didn't get them
Close the game completely and open it again: an unfinished purchase is delivered at the next launch. If the coins still don't appear, write to us in Help & Support and we will sort it out.
How do I get a refund?
Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.
Will I lose my progress?
Your progress and coins are kept on your device. Deleting the game deletes them, so keep the game installed when you change settings or update iOS.
Does the game need the internet?
No, you can play offline. The internet is only needed to buy coins and to chat with us in Help & Support.
Can I turn off sound or vibration?
Yes: open Settings (the gear at the top) and switch them off.
Contact
Axinode Apps S.L. (Spain). By email: hello@axinodeapps.com. See also our Privacy Policy.